This paper describes a methodology for the systematic redesign of traditional production maintenance operations as they relate to subsurface failures of sucker rod pumped wells. The paper advocates an organized approach to process definition, refinement and redesign such that improvement objectives are clearly communicated, appropriate human and physical resources are brought to bear, and a system of improvement measurements becomes the overriding focus of the operation. Specific examples of the use of statistical process control tools in the production maintenance quality improvement effort are explored.

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