Measuring technical training effectiveness is an enormous challenge worldwide. It is difficult to create a common model or tool kit to measure and determine the efficiency and return on training investment. Therefore, many organizations have developed their own unique customized assessment system to meet their needs.
In most of the Upstream Oil & Gas Companies, this task is outsourced. Generally, the assessment tool kits available to determine the training efficiency are based on only one or two elements i.e. participant's feedback or instructor's feedback which does not reflect clear picture and transparency of all activities of the event and eventually it has direct impact on knowledge gaps and desired competencies.
The present paper has come out with a model where four different key success elements are identified and measured through 4 dimensions (Participants, in-house Assessors, Instructors and QA team). Reasonable weightage are given to each element i.e. Planning, Training Providers' effort, Participants' effort and Environment. The final efficiency results is then compared with knowledge Gaps filled (Post-Pre). If the efficiency and gaps filled are in same swing OR close to each other, then it is considered as accurate and representative assessment. This ensures a more accurate and transparent process.
Additionally, the summary of Learning Objectives Achievements are thoroughly analysed and communicated the existing gaps to concerned members to ensure that they are filled with other resources (coaching or OJTs). Also the outcome of the assessment is shared with concerned training providers to address the issues eliminate these shortfalls in future training events for better efficiency and effectiveness.