Real-time centres have been valuable in the oil and gas industry since the rapid growth of their use in the late 1990s. Both service and operating companies have embraced the advantages of having field data available at any time during the operation and making such data accessible to many subject matter experts, regardless of their locations. Substantial improvements in service quality and operational efficiency have been achieved, proving the true value provided by these centers. But many of these centres were also built assuming they would become incubators of collaboration between the different teams that participate in both the design and execution of the well construction process. The benefits so widely observed for the execution phase are currently difficult to find reflected in added collaboration between the different stakeholders during well preplanning and design. The question arises if real-time centres can deliver on the promise of integration, or if they are tools to be used only during execution.

This paper presents an implementation showing that there is still room for real-time centres to evolve. After developing a new method of managing and using real-time interventions, the subject centre captured information during the execution phase and made it available for collaborative planning sessions. The information was captured, stored, and consumed in such a way that all participating teams could use it to help make better decisions. This paper presents details on both the implementation of and early results for a center operating in Dubai and overseeing operations in Iraq that evolved into an Integrated Operations Centre (IOC).

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