In 2009, Schlumberger implemented a technology-driven strategy to make real-time operations globally sustainable within 3 years. The 3-year plan included the alignment of opportunities for business segments with the drivers of client businesses, and the creation of robust information technology (IT) operations, scaled for global, 24/7 support of real-time programs.

Schlumberger's business strategy for real-time operations combines market insight with technology, and includes investments in initiatives for performance assurance, improved service quality, and delivery of certain value-added workflows. Organizational alignment and accountability for real-time operations within the business segments required clearly defined responsibilities for headquarters, support functions, and field operations teams.

Over the past 24 months, the company has implemented several key elements of the strategy on a global scale, including a real-time IT readiness program, wellsite connectivity, operation support center standardization, real-time data delivery platforms, proactive 24/7 monitoring, and a service management model. Integration of people, processes, and technology has been key. Driven by strong commitment from executive management, these initiatives have provided the robust foundation required to make the intelligent energy vision sustainable.

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