As is often seen with new concepts, there is a lot of confusion on both the customer and market sides as to what the term "guided workflow" actually means. Applications exist that claim to offer guided workflow solutions, yet the fundamental questions remain: What is workflow? What makes a workflow "guided"
In this paper, we answer these questions by discussing how we have applied guided workflow within the digital oil field domain. We provide a focused dissection of two case studies in which guided workflow is applied in key decision-making processes. We then use the findings of the case studies to report the strengths and limitations of the approach within a real business context.
The first case study discussed is within the area of automated surveillance and alerting. Here, guided workflow is used to facilitate intelligent alarming and enable a better decision-making process. The guided workflow helps to filter alarms by collating data from various sources and presenting pertinent information to users based on a series of defined business rules.
In the second case study, we use guided workflow as a tool for governance of a change management process and demonstrate how collaborative decisions can be reached through a series of branched, looped, and linear steps within the workflow.
In both cases, we will discuss performance measurement, roles and responsibilities, knowledge capture, and the decision trail.