The Danish energy utility DONG Energy is one of Northern Europe's leading energy groups. The business is based on procuring, producing, distributing, trading and selling energy and related products in Northern Europe. One of the core business units, DONG Exploration & Production (DONG E&P) explores for and produces offshore oil and gas.

The present paper describes the DONG E&P 1st, 2nd and 3rd Line set-up for emergency preparedness and response, the planning process carried out, the human resource development needed and the lessons learned, when upgrading the 2nd Line onshore emergency response set-up from a traditional emergency room white board approach to a web-based crisis management program system with 4 electronic information boards.

A computer based set-up linked with an internet web-server program for 2nd Line on-shore crisis management has shown to offer a number of advantages compared to a traditional white board based system. Information and allocated actions are much more easily accessed, transferred to and shared between the involved duty functions. This allows staff on other locations to be directly involved in the emergency response team actions. As the system is web-based, the information boards and the crisis management system can be accessed from anywhere (including 1st and 3rd Line) as long as one has the appropriate user rights. The system has a log-function very useful for event documentation and training purposes - as well as a roster planning module.

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