An important contribution to improvements in asset integrity and performance is made by providing high quality real-time information to all asset staff in the office and in the field that is utilized for comprehensive surveillance in numerous beneficial ways. This information in conjunction with Collaborative Work Environments (CWEs), now operational in most major assets in Shell, enables high quality communication, information sharing and rapid high quality decision making. Integrated Operations link offshore and onshore activities, providing support to the operational teams including remote engineering and maintenance support. Exception Based Surveillance (EBS), with automated alerts from real-time data, highlights wells, process facilities, rotating equipment and artificial lift systems that need either immediate or near-term attention.

Substantial business benefits have been achieved in producing assets by the application of exception based surveillance, collaborative working and integrated operations at onshore and offshore locations. They include increased production, reduced deferment, increased equipment reliability and facility availability, reduced Opex costs, increased staff work efficiency and reduced HSSE exposure. Keys to sustained success include supporting leadership, determination for continuous improvement, a focus on the people aspects to embed the solutions, setting up high quality support and a commitment to data management.

In the following sections, we will first focus on the global deployment of the Collaborative Work Environments, then home in on an example from the Gulf of Mexico operations in New Orleans. In the example, Integrated Operations and Exception Based Surveillance will be discussed in detail.

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