To this day the words "we tried that before and it didn't work then either" are too often heard when a procedural problem occurs. This is arguably because work records have historically been stored on a well by well basis in filing cabinets or on field service engineer's hard drives with no centralized, globally accessible capability to allow gathering and comparison of data pertaining to similar operations anywhere in the world. As a result a means of making cross reference to what happened on other wells when a given procedure or product application is being considered can be difficult, if not impossible. There is clearly a need for a different approach to procedural and product performance record keeping that will facilitate comparison with previous applications on a global basis and provide a means of evaluating the risk and the chances of success.

The adoption of the Internet by business provided the opportunity to create a single database from a multitude of desktop databases and spreadsheets. With this end in mind the Performance Tracking System (PTS) was conceived to provide a method of storing product utilization and performance data on a global basis that could provide instant access to the results obtained, allowing a means to evaluate and plan any given procedure based on historical performance. This in turn allows an evaluation to be made as to how the product or procedure could be expected to perform when used in a given set of parameters. This system, which has been in use now since 2002 and is now implemented company wide, provides a means of cataloging performance across a full spectrum of product lines and well conditions and as the body of accumulated data has grown so it can provide comparative analysis for any given worldwide operational area, regardless of end user, to the benefit of all operations. It utilizes the features of a simple "asset tracking system" while providing a means of resolving the myths and perceptions associated with the phrase. The PTS provides a means of answering thousands of independent questions but perhaps foremost among them, "has this been done this way before and how successful was the outcome" can be answered with certainty.

In this paper the authors will discuss the concept of the PTS, how it was designed and the methods used to implement the gathering and storage of data in an instantly recoverable manner. They will go on to provide examples of how the system has been used to assist in well planning, to resolve disagreements on procedural matters and to set up a position ahead of the curve in knowledge management to the benefit of working relationships between supplier and customer.

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