Community grievance mechanisms (CGMs) are processes for receiving, investigating, responding to and closing out complaints or grievances from affected communities in a timely, fair and consistent manner. To assist oil and gas companies in designing, implementing and managing community grievance mechanisms, IPIECA (the oil and gas industry association for environmental and social issues) conducted an in-depth research project, involving seven two-year pilot projects, to inform a new guidance document. The outcome of this work was Community grievance mechanisms in the oil and gas industry: A manual for implementing operational-level grievance mechanisms and designing corporate frameworks (the Manual).

The Manual draws on experience from across IPIECA's broad membership to identify global good practice in implementing CGMs. It gathers and summarises learnings from across the oil and gas industry to provide a practical step-by-step guide to planning and implementing operational-level CGMs, and/or designing and managing corporate CGM frameworks.

This paper discusses the importance of community grievance mechanisms, their connection to expectations set out in the United Nations Guiding Principles on Business and Human Rights, the progress of IPIECA's recent work and the content and key themes of the project.

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