Abstract

The paper aims to elucidate the importance of stakeholder engagement, public consultation, conflict management and community outreach in securing social license to operate from the communities in delivering a successful project. All these elements are interconnected and vital to manage the changing landscape of stakeholder's expectations.

The paper also aims to put forward some lessons learned and good practices from PETRONAS projects in Malaysia or abroad whichever appropriate. These good practices are among the lessons learned from projects and how they are put into practice on the ground.

In this new era of globalization, securing social license to operate is as important as obtaining license to operte from the regulators. Time has change and social license to operate has started to gain traction especially in the last 10 years. History has shown that projects in any parts of the world can fail if they are not being managed properly and this can impact their image, reputation and most importantly their coffers and business sustainability.

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