In early 2016, Shell embarked on a program to improve workplace accessibility for all employees, including but not limited to people with disabilities (PWD). This is part of an overall strategy for promoting diversity and inclusiveness in the workplace. The scope of the initial phase of the Accessibility project focuses on building an integrated end-to-end process in Shell for delivering reasonable adjustments to qualified employees.

A key element of the new end process is the setting up of an Accessibility Centre within Shell, manned by a trained team of advisers who will be the single interface point for employees and coordinate the process from end-to-end. Approvals for requests will be largely managed by the Centre, following a trust-based model and only escalated to subject matter experts if needed. A pilot for the new process in 2 major Shell locations was launched in October 2016 and will be complete in 6 months. Preliminary results collected from the pilot suggest that the new process is well received by employees and delivers adjustments quicker.

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