Knowledge capture, distillation, preservation, and sharing among project teams are challenging issues across widely distributed organizations. The teams need to share information, learn about and apply best practices and lessons learnt, in a structured, easily accessible manner: anytime and anywhere. The implementation of a project management system integrating worldwide, web-accessible organizational-learned knowledge hub is presented in this paper.
A Project Knowledge Portal (PKP) was implemented; containing links to corporate web based Knowledge Hub, including a structured repository for all project critical information. The Integrated Project Management System (IPMS) was developed as a process matrix, based on a company wide implemented standard. The PKP uses the IPMS to create an ISO 9001 compliant structure behind all applied project processes.
Organizational knowledge is generated, captured, distributed and preserved throughout every stage of the project. The team uses the PKP to create a one-stop-shop for project knowledge. The project specific management system is stored in the Project hub together with all associated documentation such as standards, procedures, manuals, roles & responsibilities, audit & review systems, records, etc. All project members have access to the management system anytime. The records of the system are generated by team members and posted into the Project Hub. The required changes to the system are made via the Project Hub to the project member that maintains project specific management system.
Knowledge Management (KM) components of the web based PKP include real-time synchronous and a-synchronous E-collaboration tools to capture decision processes and have an audit-able trail for document control. The Portal includes a static filing repository in the form of the Schlumberger Knowledge Hub. QHSE Data, Lessons Learned and Best Practices are captured and made available for the rest of the organization. An example of implementation is presented in an actual project, with details of the roles and responsibilities and the impact on organizational learning.