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Keywords: qma
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Proceedings Papers
Quality Management And Service (QMAS) At The Energy Resources Conservation Board
Available to PurchasePublisher: Petroleum Society of Canada
Paper presented at the Annual Technical Meeting, May 8–11, 1993
Paper Number: PETSOC-93-38
... Abstract The ERCB embarked on "continuous improvement" in early 1991. Our program was coined QMAS (Quality Management and Service). Ten fact finding teams involving all levels of staff conducted 260 internal and 135 external interviews to establish existing realities, willed futures...
