.... Don't pretend and try to change someone. Leave that arrogance behind. Instead, be a servant. psychiatrist health & medicine supervisor human error focus group close call safety culture housekeeping closet bob hose step ladder incident exhortation blame game 6-foot ladder...

...; and inventories each engine company's nozzles, hoses, breathing apparatus, and other equipment. Fire department recordkeeping is reviewed to determine the type and extent of training provided to fire-company personnel, the number of people who participate in training, firefighter response to emergencies...