As soon as workers hear that they are scheduled for training, most immediately slip into "numbness," similar to that feeling you get when you anticipate getting the flu shot. It is not a pleasant experience, it is a disruption in your schedule, and you are not really sure if it helps anyway. For employers, training is a big gamble, resources are allocated, and the dice are rolled and maybe, just maybe, it will pay off this time and the training will serve its goal.

So much of the training I have witnessed over my 20 years communicating the occupational safety, health and environment message has been nothing short of awful. There seems to be little difference in the quality of training between in-house training and third-party training. Many of the people responsible for conducting training in an organization have inherited this responsibility with little knowledge of what is involved or experience in how to conduct a training event.

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